Returns/Exchanges

Lucky Jefferson does not offer exchanges or returns.

Program/Event Registrations

Lucky Jefferson reserves the right to cancel classes and workshops due to low enrollment. In such cases, students will be notified at least six days before the scheduled start date. For virtual programs, we may also offer direct resources or suggest alternative opportunities to better support students’ needs.

Shipping Policies

We do our best to ensure you get your order in a timely fashion!

Production & Domestic Shipping

• For issues still in production: once printing is complete, it typically takes 14–21 days for copies to reach us. We begin shipping 4–5 days after we receive them.
• For issues already printed, we ship your order within 1–3 days of receiving it.
• Delivery times vary based on courier processing and your location. Most domestic orders arrive within 3–13 days after shipment.

Delays & Lost Orders

• Due to the lasting impact of COVID and other unpredictable events, delivery delays and occasional hold-ups may occur.
• If an order is lost in transit or cannot be delivered for reasons outside your control, we’re happy to offer a partial refund or complimentary replacement copies, depending on the size of the order.
• If an order or contributor copy is returned due to an incorrect or incomplete address provided at checkout, we cannot offer a free reshipment. You may request reshipment by covering the additional shipping cost. For contributor copies, we provide a digital copy in place of a second shipment.
• For orders that arrive successfully and within the expected window, we do not offer refunds or exchanges.

International Orders

As of November 1, 2021, we have paused international shipments indefinitely due to rising shipping costs and supply chain delays. We are happy to provide a digital copy of the issue in which your accepted work was included.

Orders for Justice-Impacted Individuals

All orders designated to currently incarcerated individuals must clearly provide:

• the incarcerated individual’s name
• a booking #, ID, or Department Identification Number (DIN)
• the sender’s return address

Example:

John Doe, Jail ID#

Facility Name

STREET

CITY, STATE, ZIP

*You may also place the booking #, ID, or DIN in the box labeled “Company”.

We thank you for your patience and kindness!